Frequently Asked Questions
Curbside Pickup Questions
What are your curbside pickup hours?
Curbside pickup is available 7 days a week (Monday to Saturday from 9am - 3pm and Sunday from 10am - 3pm). This is different from our regular in-store shopping hours. For our current in-store shopping hours please see "Store Hours & Locations" at the top of this page.
Where do I pickup my order?
If you have selected Barrie as your pickup location, you can pick up your order at 4346 Highway 90 Springwater, ON L9X 1T7 at your chosen pickup time.
If you have selected Bradford as your pickup location, you can pick up your order at 3817 County Road 4 Bradford, ON L3Z 2B2 at your chosen pickup time.
Please have your order confirmation ready for an attendant and we will have your order brought out to your car.
How long is the wait once I arrive?
Generally, the wait is between 10-15 minutes on average, we are working to shorten this. A longer waiting time may be experienced on weekends.
When I select order pickup, how soon can I pick it up?
We need 24 hours to prepare your product. You can pick it up at your selected pick up time. Please make sure you have your order confirmation ready to show our crew at pick up.
How far in advance can I schedule my pick up?
You are able to select a future pickup date up to 7 days in advance.
What safety precautions are you taking during pick-up in response to COVID-19?
Our staff are using gloves, face masks, following all social distancing recommendations and washing hands regularly to ensure that we are protecting our customers and ourselves.
Have another question?
We’re happy to help with your inquiry. Please contact the appropriate store location below.