Returns, Exchanges & Plant Guarantee

Plant Guarantee

Which plants are guaranteed?

• Plant Guarantee on trees, shrubs and evergreens planted in the ground, for 1 year from the date of purchase, with original cash register receipt.
• Upgrade to a 2 year guarantee with the purchase of our Garden Gallery Plant Starter.
• Tropical Guarantee on all tropical plants for 30 days from date of purchase, with original cash register receipt.

Are Perennials, Roses, Grasses, Japanese Maples, Vines and Small Fruits Guaranteed?

• Yes! If either fails to live during the season of purchase we will issue a store credit note for the full amount paid. These items are guaranteed until October 31st of the year purchased.

Planting Guarantee Limitations

• Live plants do not qualify for 7 day return or exchange policy. Annuals, vegetable plants, potted flowers, orchids, and bonsai are guaranteed to be healthy and viable at time of purchase and in our store. Any nursery stock planted in above ground containers is not guaranteed. The guarantee does not apply if the death of the plant is attributed to an incurable disease or a pest that cannot be controlled by pesticides that are available to the public. The guarantee does not apply when damage to the plant was caused by the act of a person, animal, vandalism or act of God. The planting guarantee is valid for first time plant failure. There is no further implied guarantee. Guarantee is null and void if plants are not planted within 7 days of leaving store premises.

• If your plant dies during the guaranteed period and qualifies for warranty, we will issue a store credit note for the full amount paid. The plants original cash register receipt and the dead plant must be presented to honour the guarantee. Please contact customer service to confirm if plant is dead before it is removed from the ground.
• The plant, plant starter cash register receipt and dead plant must be presented to honour the 2 year guarantee. The plant starter must be purchased at the same time as the plant in order to qualify for the 2 year guarantee.
• Services we provide such as delivery and/or installation are not covered under our guarantee. Plants purchased as “final sale” do not qualify for guarantee.