Returns, Exchanges & Plant Guarantee
Returns & Exchanges
- Returns or exchanges are accepted within 7 days of purchase. Original receipt required. Live Goods, Chemicals, Furniture and Custom Orders excluded. Attached Tags are required for all clothing returns or exchanges.
- No returns, exchanges or warranty on items marked "Final Sale".
Which plants are guaranteed?
- 100% Plant Guarantee on trees, shrubs and evergreens for 1 year from the date of purchase, with original cash register receipt.
- Upgrade to a 2 year guarantee with the purchase of any Garden Gallery Plant Starter.
- 100% Houseplant Guarantee on all houseplants for 30 days from date of purchase, with original cash register receipt.
- Excludes Live Goods discounted by 30% or more.
What will we do for you?
- If your plant dies during the guaranteed period we will issue a credit note for the full amount paid.
- The plants original cash register receipt and the dead plant must be presented to honour the guarantee.
- The plant, plant starter cash register receipt and dead plant must be presented to honour the 2 year guarantee. The plant starter must be purchased at the same time as the plant in order to qualify for the 2 year guarantee.
Are Perennials, Roses and Grasses guaranteed?
- Yes! If either fails to grow during the season of purchase, we will issue a credit note for the full amount paid. Please note that annual grasses are not guaranteed. Perennials, roses and grasses are not guaranteed over winter.
Planting Guarantee Limitations
Annuals, vegetable plants, potted flowers, orchids and bonsai are not guaranteed. Any nursery stock planted in above ground containers is not guaranteed.
The guarantee does not apply if the death of the plant is attributed to an incurable disease or a pest that cannot be controlled by pesticides that are available to the public. The guarantee does not apply when damage to the plant was caused by the act of a person, animal, vandalism or act of God. The planting guarantee is valid for first time plant failure. There is no futher implied guarantee. Guarantee is null and void if plants are not planted within 7 days of leaving store premises.
Services we provide such as delivery and/or installation are not covered under our guarantee.
Please save your Garden Gallery receipt.